Reference

Your Privacy Policy in Plain Terms

Your account data, wallet records for DANA, OVO, GoPay and QRIS, and device checks are covered here before you open an account.

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bebek66 Your Privacy Policy in Plain Terms
CONTACT ROUTES

How To Reach Privacy Support

Privacy requests work better when you contact us from the same account email or phone number you used at sign-up. Our team can check wallet references, login history and device sessions without asking you to repeat private details in public chat. For faster matching, include your username, the date of the issue and whether it relates to cookies, profile data, DANA, OVO, GoPay or QRIS records.

Team online

Live Chat Privacy Queue

Use the live chat button after login and choose Privacy Request. We answer from 09:00 to 23:00 WIB, check your account session first, and move sensitive steps to a private channel when needed.

WhatsApp Account Help

Message our WhatsApp line from the phone number linked to your account. We may ask for your username, last wallet rail used, and request type, but we will not ask for your password.

Email Data Requests

Send privacy questions to [email protected] with your account email, request category and date range. Email is better for correction, export or deletion requests because it keeps a written trail for both sides.

DATA CARE

Six Ways We Handle Your Data

We treat privacy as part of the account flow, not a separate form hidden away.

Account Sign-Up Data

During account creation, we collect details needed to create your login and contact you about account issues. You can later check key profile fields from Account > Profile and ask support to correct errors.

Wallet Record Handling

DANA, OVO, GoPay and QRIS records help us match a wallet action to your account. We keep transaction references, timing and status, not your full wallet access credentials or private app login.

Cookie Choices

Cookies keep you signed in, remember language settings and help us spot repeated failed login attempts. You can clear them through your browser settings, though the site may ask you to log in again.

Device Security Signals

We read device type, browser version and session area to protect your account from unusual access. If a new device appears, we may add a verification step before wallet or profile changes.

Retention Windows

We keep account and wallet records only as long as needed for service operation, dispute handling and lawful record duties. When data is no longer needed, we remove it or separate it from your identity.

Change Requests

You can ask us to correct, export or delete account data where local law permits. Start from Account > Privacy Request or email [email protected] so we can verify ownership first.

Common Privacy Policy Questions

These answers focus only on how we handle your personal data, cookies, account records and wallet references. If your question concerns game rules or a wallet status, support may move it to the right team after checking your identity. For any privacy request, use the same email or phone number linked to your account so we can match the record safely.

We collect the details needed to create and protect your login, such as username, contact details, password records and account settings. We also store timestamps for sign-up, login and profile changes.

No. We store wallet references, payment rail name, timing and status so we can match an account action. We do not collect your private app password or direct access to your wallet app.

Device and browser data helps us identify normal account access and spot unusual sessions. For example, a new device may trigger an extra check before profile edits or wallet-related changes are accepted.

Yes. Contact live chat or email [email protected] from your linked email or phone number. Tell us which field is wrong, and we may ask for matching details before making the change.

Send an email to [email protected] with your username, linked contact detail and the date range you want. We verify account ownership first, then prepare the available records tied to your profile.

You can ask for deletion where local law permits. Some wallet, security or dispute records may need to stay for a required period, but we will explain what can be removed and what must remain.

Only team roles that need the case can access your request. Support checks identity, wallet teams verify rail references when needed, and sensitive account changes are handled through private channels.

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